PRIVACY POLICY

Last updated: 02/02/2026

S D W MARKETING MANGEMENT CO. L.L.C

Email: hessan@sdw-ds.com

Phone: 07896737814

S D W Marketing Management Co. L.L.C (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal data when you use our ERP software platform and related services (“Service”).

1. Who We Are

We are the data controller responsible for your personal data.

Company name: S D W Marketing Management Co. L.L.C

Email: hessan@sdw-ds.com

Registered address: Office 19, Floor 2, Al Arif Shipping Building, Port Saeed, Dubai, UAE

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

2. Personal Data We Collect

We may collect and process:

  • Name, email address, phone number
  • Company details
  • Login credentials
  • Billing and payment information
  • IP address and device information
  • Support communications
  • Usage data within the Service

3. How We Use Your Data

We use personal data to:

  • Provide and operate the Service
  • Manage subscriptions and billing
  • Communicate with users
  • Provide customer support
  • Improve system performance and security
  • Comply with legal obligations

4. Lawful Bases for Processing

We process personal data under the following lawfull bases:

  • Contract – to provide the Service
  • Legal obligation – accounting and compliance
  • Legitimate interests – security, analytics, service improvement
  • Consent – marketing communications (where required)

5. Data Sharing

We may share personal data with:

  • Hosting providers
  • Payment processors
  • Email and communication providers
  • Support and monitoring tools

All third parties are required to process data securely and lawfully.

6. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

7. Data Retention

We retain personal data only for as long as necessary

  • Account data: duration of contract + legal retention period
  • Billing data: up to 6 years
  • Logs and analytics: up to 12 months

8. Your Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability

Requests can be made using the contact details above.

9. Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.

10. Changes

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.